Refund Policy

• The first payment on any paid plan (monthly or annual), refunded in full if you ask within 14 days of that payment.
• Duplicate or accidental charges, refunded in full at any time once we’ve confirmed them.
• Charges taken after you had already cancelled, refunded in full.
• Extended outages or a fault on our side that stops your widgets working — contact us and we’ll refund or credit the affected period.

Email support@reviewswidget.app from the address on your account, or use the Support form in your account area. Tell us the plan and roughly when you subscribed — that’s enough for us to find the payment. You don’t need to give a reason.

We aim to reply within one business day. Approved refunds are issued to the original payment method through Stripe and usually appear within 5–10 business days, depending on your bank or card issuer.

Cancelling and refunding are two different things. You can cancel at any time from your account area: cancellation stops all future renewals, and your plan keeps working until the end of the period you have already paid for. Cancelling on its own does not issue a refund for the current period.

If you want the current period refunded as well, and you are inside the 14-day window, just say so in your email and we’ll do both.

Subscriptions renew automatically. Renewal payments after the initial 14-day window are generally not refundable, because you can cancel at any point before a renewal date to avoid the charge. If a renewal caught you by surprise — you hadn’t used the service and the charge was recent — email us anyway. We look at these case by case and are reasonable about it.

Plan changes are handled as a single subscription and are prorated automatically. Upgrading charges only the difference for the remainder of the current period, so there is nothing to refund. Downgrading takes effect at the end of the current period, and the plan you already paid for stays available until then.

The free plan costs nothing and there is nothing to refund. You can try the widget, connect a review source and embed it on your site before paying anything.

All plans are charged in Australian dollars (AUD) through Stripe. Prices shown in another currency on our pricing pages are indicative conversions only. Refunds are issued in AUD to the original payment method; if your card was billed in another currency, the amount you receive back may differ slightly from the amount charged because of exchange-rate movement or your bank’s conversion fees, which are outside our control.

Please contact us before raising a chargeback with your bank. Almost every billing issue is resolved faster by email, and a chargeback locks the payment while the dispute runs. Accounts with an open chargeback may be suspended until it is resolved.

The guarantee is intended for genuine customers deciding whether the service suits them. We may decline a refund where an account has repeatedly subscribed and refunded, or where the service has been used in breach of our Terms of Service.

Nothing in this policy limits rights that cannot be excluded by law. In Australia, our services come with guarantees under the Australian Consumer Law that cannot be excluded; you are entitled to a remedy for a major failure and to compensation for other reasonably foreseeable loss or damage.

If you are a consumer in the EU or UK you may have a statutory right to withdraw from a distance contract within 14 days. Where you ask us to start the service immediately, that right may be affected once the service has been fully performed — but our 14-day guarantee above applies regardless, so you are no worse off.

Refund questions go to support@reviewswidget.app, or use the contact page. See also our Terms of Service and Privacy Policy.